After years of operation practice, we have a group of professional sales personnel, established a huge marketing system, and pay attention to every detail of customer service, constantly sum up experience, improve the quality of after-sales service, in order to meet the high demand of all users. We implement a complete user file and service system. Each user assigns a professional project manager to provide free technical consultation, installation guidance, follow-up service and related consultation services, so that users can truly appreciate the advantages of professional service.
1. From the date of supply, under normal operation, the warranty period of our products is 18 months. Within the warranty period, three packages of services will be implemented for all products that are admitted to be defective due to dry production and manufacturing.
2. The product damage caused by user's inappropriate disassembly or maintenance during transportation, loading and unloading and storage is not within the scope of three packages. In case of improper use or in addition to the warranty period, the company implements lifelong technical service for its products, charging only the cost of spare parts.
3. If users find quality problems or service complaints, we will arrive at the site in 2 hours according to the distance of the journey after receiving letters and telegrams from users. If there are major problems in the outside area, we will ensure that we arrive at the site in 48 hours and give timely replies to them, so as to ensure the satisfaction of the users.
4. After the expiration of the warranty period, the company promises to provide quick maintenance service at the most favorable price, and dispatches technicians to the buyer's site for technical service at the buyer's request.
5. The company has abundant supply, complete variety, abundant spare parts, close emergency plans and measures, and can deal with users'temporary emergency needs in a timely manner.
6. In the process of product application, users'reactions to product quality, performance, improvement of opinions or other constructive propositions will be actively adopted and improved so as to further improve product quality and better repay users.
Address
No. 3599, May 4th Highway, Fengxian District, ShanghaiTel
+86-021-5726 5519Mob
+86-13636553239Web
www.shbeiwen.com
Copyright © 2019 Shanghai Beiwen Valve Co., Ltd. All Rights Reserved
